Asked and Answered

What is the turnaround time?

The turnaround time for all printed products is 6-8 business days. Turnaround time is “a period of time required for completing a particular process or task”. In other words, this time period does not include the time it takes for the package to reach you once it’s in the hands of UPS or USPS.

When do you accept custom orders?

We love working with clients to create custom products to celebrate your memory-making moments! The times we accept new custom order requests varies depending on how booked we are. We stop accepting custom order requests in August all together as we’re fully preparing for Christmas time!

Is there an extra fee applied to custom orders?

Due to custom orders being our most time-consuming projects, we do have a design fee for all custom order requests. This fee pays for the time spent designing something brand new and licensing new artwork. Depending on your event type and the extent of your paper goods needs, your fee may be in the form of a deposit.

How do I start the process of a custom order?

Email us at rawsoncollective@gmail.com and we can chat about all the deets!

If I want a custom product, how soon should I contact you?

The creative process for custom projects varies, so contact us sooner rather than later! Custom stationery sets, gift tags, notepads, etc. will have a shorter process than save the dates, birth announcements, etc. We suggest contacting us no later than 8 weeks before party date in the event of needing a custom invitation.

Will I receive a proof before you send my order to print?

We send proofs for the following items: invitations, announcements, and Christmas greeting cards. If changes are needed after the initial proof, one additional round of edits is complimentary. Any additional changes/edits requested after the second proof has been sent will incur a $20 fee for each additional proof sent.

What shipping methods do you offer?

You get to choose between USPS ground and UPS ground. UPS has proved to be the more reliable service and during the holiday season, we will only offer UPS as a shipping option.

Can I cancel/edit my order?

As long as your order hasn’t been sent to the printer, you can cancel or edit. Just email rawsoncollective@gmail.com and request an edit or cancelation as soon as possible. This only applies to orders placed on our website. If you need to cancel a custom order that we’ve already started working on, the deposit is non-refundable.